Frequently Asked Questions
member information
New & Existing Memberships
How do I manage my subscription?
You can manage your subscription by logging in HERE.
How do I update my personal information?
To update your contact information, please log into your member portal, go to "Manage Subscriptions" and click "Edit Address" under the "Delivery Address" section. This will allow you to update your personal information, including your name, phone number, and shipping address
To update billing information, click "Edit Payment Info" under the "Payment Info" section. This will then trigger an email send to you with steps to follow to update your billing information.
Please note that all changes made will reflect on your next scheduled order.
How do I update my order frequency?
You can update your order frequency at any time prior to your next bill date by logging into your account. Once logged in, click "Manage Subscriptions" then scroll to the "Next Order Date" section. Beneath "Next Order Date" select "Change Date / Frequency" and adjust your frequency as you see fit.
Please note that updating your order frequency will not update your next bill date. If you would like to update the next bill date as well, you can change your next order date within the same popup where you change your frequency.
Can I update my next bill date?
Yes! You can change your bill date by logging into your account and clicking the “Set next order date” button. A calendar will pop up allowing you to select the date that works best for you.
Can I change the amount of food I receive in my order?
You can edit your order quantity via the member portal under "Manage Subscriptions" by going to the "Dog Food" section. Here you can add or remove different bag sizes within your order as you see fit.
What is your cancellation policy?
You can cancel your subscription at any time prior to your next invoice date via your account or by contacting our support team at pets@butcherbox.com. Please note that the cancellation will be processed for your next scheduled bill date.
What does a membership include?
At this moment, all memberships include a subscription to our Premium Nutrition Dog Food. You can also include any recurring or one-time add-ons like treats and toppers.
product information
Dog Food
What are the ingredients?
Premium Nutrition Dog Food:
Organic chicken, quinoa, millet, pearled barley, chicken meal, potato protein, sweet potatoes, chicken fat, natural flavor, dicalcium phosphate, flaxseed, fish oil, salt, calcium carbonate, yeast culture, potassium chloride, vitamins (vitamin E supplement, niacin supplement, thiamine mononitrate, d-calcium pantothenate, vitamin a supplement, pyridoxine hydrochloride, riboflavin supplement, vitamin D3 supplement, vitamin B12 supplement, folic acid, biotin), choline chloride, minerals (zinc methionine complex, zinc sulfate, iron proteinate, ferrous sulfate, copper proteinate, copper sulfate, manganese proteinate, sodium selenite, manganous oxide, calcium iodate, ethylenediamine dihydroiodide), taurine, mixed tocopherols, rosemary extract
Premium Puppy Nutrition Dog Food:
Turkey, dried sweet potatoes, dried peas, turkey meal, tapioca starch, turkey liver, chicken fat (preserved with mixed tocopherols), natural flavor, tomato pomace, marine microalgae, flaxseed, dicalcium phosphate, salt, fructooligosaccharides, brewers dried yeast, vitamins (vitamin E supplement, vitamin B12 supplement, niacin, d-calcium pantothenate, vitamin A acetate, biotin, riboflavin, thiamin mononitrate, vitamin D3 supplement, pyridoxine hydrochloride, folic acid), choline chloride, minerals (ferrous sulfate, zinc oxide, manganous oxide, copper sulfate, iron amino acid chelate, zinc amino acid chelate, manganese amino acid chelate, copper amino acid chelate, sodium selenite, cobalt carbonate, ethylenediamine dihydriodine), mixed tocopherols, l-threonine, taurine, rosemary extract
What is the nutritional information?
Premium Nutrition Dog Food
- Crude Protein: > 24%
- Crude Fat: > 10.5%
- Crude Fiber: < 4%
- Moisture: < 10%
- Calorie Content (Calculated) ME: 3505 kcal/kg
Premium Puppy Nutrition Dog Food:
- Crude Protein Min 23%
- Crude Fat Min 10%
- Crude Fiber Max 4.5%
- Moisture Max 12%
- Zinc (Min) 150 mg/kg
- Vitamin E (Min) 100 IU/kg
- 362 kcal ME/cup
How much does Premium Nutrition cost?
Based on the size of your dog, specific feeding recommendations, desired frequency, and any other delicious add-ons for your pup, you can expect to roughly pay the below:
- Small dogs (0-20lbs)- $1/meal
- Medium dogs (21-50lbs)- $2.25/meal
- Large dogs (51-75lbs)- $2.35/meal
Why should I choose ButcherBox For Pets over other brands?
With ButcherBox For Pets Premium Nutrition and Premium Puppy Nutrition, we assure a food that:
- Is developed and tested by board-certified veterinary nutritionists
- Uses organic, free-range ButcherBox chicken or organic, all-natural ButcherBox turkey as the #1 ingredient
- Has ingredients like yeast culture to promote healthy digestion and support sensitive stomachs
- Undergoes strict testing across all ingredients for multiple quality standards
Why can’t I just buy the food on my ButcherBox subscription?
To recognize your dog for the special companion that they are, we wanted to give them their own subscription too! With each family having unique (human + pet) feeding needs and differences in supply chains and storage requirements, we opted to have ButcherBox For Pets be a unique membership independent of a core ButcherBox subscription.
What is the consistency of the food?
Premium Nutrition Dry Food and Premium Puppy Nutrition Dry Food are standard dry kibble.
What is the actual size of the food?
Premium Nutrition Dry Food and Premium Puppy Nutrition Dry Food pieces are disc shaped, measuring around 10-14mm in diameter and 5-7mm in length.
What is the origin of the meat used in Premium Nutrition?
Premium Nutrition Dog Food:
- The chicken used in Premium Nutrition is GAP-3 organic chicken.
Premium Puppy Nutrition Dog Food:
- The turkey used in Premium Puppy Nutrition is organic, all-natural.
How long does Premium Nutrition stay fresh?
Premium Nutrition Dry Food and Premium Puppy Nutrition Dry Food has an 18-month shelf life.
What are mixed tocopherols?
Mixed tocopherols are a natural preservative and a source of Vitamin E.
Will it be hard to transition my dog to the Premium Nutrition product?
We understand that changing your dog’s diet can be a daunting task, however, rest assured that our formulation includes specific ingredients such as yeast culture that are designed to aid your dog’s stomach in the process. We recommend that you follow the specific transition instructions on the packaging.
Will you offer cat food?
Yes, we plan to launch cat food later this year!
product information
Dog Treats
How many treats are in each bag?
It varies but generally ranges between 50 and 65 treats per bag depending on how the treats are cut.
What is the shelf life of ButcherBox For Pets pet treats?
We recommend feeding these treats to your dog within two weeks of opening the bag for optimal freshness. After opening and removing a treat, seal and store in a dark, cool place for maximum shelf life.
How often should I feed this to my dog?
These treats are intended for supplemental and intermittent feeding; they are a treat! AFCO, the regulatory body that governs treats, recommends that treats are 10% or less of a complete & balanced diet.
Why should I choose ButcherBox For Pets over other brands?
ButcherBox For Pets treats are purpose built to form those amazing moments with the other member of your family. Our treats are made with high-quality ingredients including our grass-fed, grass-finished ButcherBox beef, organic sweet potatoes, and blackstrap molasses.
What are the ingredients in the Beef & Sweet Potato Recipe treat?
Beef, Organic Sweet Potato, Beef Gelatin, Cane Molasses, Coconut Glycerin, Dry Cultured Skim Milk, Mixed tocopherols (preservative).
What are the ingredients in the Organic Chicken & Sweet Potato Recipe treat?
Organic Chicken, Organic Sweet Potato, Organic Molasses, Organic Glycerin, Gelatin, Organic Dried Cultured Skim Milk, Salt, Mixed Tocopherols (preservative).
What cut of Beef do you use to create the pet treat?
We use beef trim to create BB Good’s Beef + Sweet Potato Recipe Jerky Bite. The beef is sourced to ButcherBox’s high standards with claims including but not limited to: 100% grass fed, grass finished, never given antibiotics or added hormones, ever. The beef is a source of Omega-3s, Vitamins, and Minerals.
Why do you use Cane Molasses?
We use Blackstrap Molasses to give the treat a hint of sweetness.
Why do you use Coconut Glycerin?
ButcherBox For Pets treats are made with approximately 5% of coconut glycerin to give the treat a moist, chewy texture while preventing it from drying out.
What are mixed tocopherols?
Mixed tocopherols are a natural preservative and a source of Vitamin E.
Order information
Purchases & Shipping
When will my order ship?
You can expect your order to ship within 4 to 5 business days of placing your order. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.
Where do you ship to?
We currently only ship to the domestic United States. We're hoping to expand to other countries in the future.
I have a question about my order, what should I do?
Get in touch! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.
What is your Satisfaction Guarantee?
We offer a 100% satisfaction guarantee on your first ButcherBox For Pets purchase. If you are not completely satisfied with your sequential orders, please reach out to our customer support team at pets@butcherbox.com. Please be sure include a detailed description of the issue you are experiencing, along with photos of the product(s) in question. Our team will be happy to review your concerns and work with you on an appropriate resolution.
In the event of damage, we ask that you please email pets@butcherbox.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the Order in the state it was received.