member information
New & Existing Memberships
How do I manage my subscription?
You can manage your subscription by logging in HERE.
I'm an existing member, do I have to update to the new subscription model?
We now ship subscriptions individually for each dog to ensure we're catering to their unique needs and preferences.
To update your plan, go the member portal under "Manage Subscriptions" and click "Update My Pets". You will then update the profiles for all your dogs.
How do I update my personal information?
To update your contact information, please log into your member portal, go to "Manage Subscriptions" and click "Edit Address" under the "Delivery Address" section. This will allow you to update your personal information, including your name, phone number, and shipping address
To update billing information, click "Edit Payment Info" under the "Payment Info" section. This will then trigger an email send to you with steps to follow to update your billing information.
Please note that all changes made will reflect on your next scheduled order.
How do I update my order frequency?
You can update your order frequency at any time prior to your next bill date by logging into your account. Once logged in, click "Manage Subscriptions" then scroll to the "Next Order Date" section. Beneath "Next Order Date" select "Change Date / Frequency" and adjust your frequency as you see fit.
Please note that updating your order frequency will not update your next bill date. If you would like to update the next bill date as well, you can change your next order date within the same popup where you change your frequency.
Can I update my next bill date?
Yes! You can change your bill date by logging into your account and clicking the “Set next order date” button. A calendar will pop up allowing you to select the date that works best for you.
Can I change the amount of food I receive in my order?
We created a custom plan that is specific to your dog's weight, activity level, and other personal attributes. While you are not able to manually change the amount of food you receive, you can update your dog's meal plan by updating their weight, age, and lifestyle.
In the member portal under "Manage Subscriptions" go to "Edit" under the meal plan section and click "Update Meal Plan" and make any necessary changes to all dogs on your profile. This will then give you a new meal plan based on those changes in order to give your dog the necessary nutrition they need.
What is your cancellation policy?
You can cancel your subscription at any time prior to your next invoice date via your account or by contacting our support team at pets@butcherbox.com. Please note that the cancellation will be processed for your next scheduled bill date.
What does a membership include?
At this moment, all memberships include a subscription to our fresh, Premium Slow-Cooked Nutrition, dry Premium Nutrition Dog Food, or Premium Puppy Nutrition. You can also include any recurring or one-time add-ons like treats and toppers.
product information
Dog Food
What are the ingredients?
Premium Slow-Cooked Nutrition:
BEEF RECIPE: Beef, Beef Heart, Sweet Potato, Chickpeas, Beef Liver, Sunflower Oil, Blueberries, Whole Oats, Spinach,Tricalcium Phosphate, Salmon Oil, Fructooligosaccharide, Salt, Minerals (Zinc Amino Acid Chelate, Iron AminoAcid Chelate, Copper Amino Acid Chelate, Sodium Selenite), Dried Kelp, Vitamins (Vitamin E Supplement, Vitamin A Supplement, Vitamin B12 Supplement, Niacin, D-CalciumPantothenate, Thiamine Mononitrate, Cholecalciferol, Riboflavin, Pyridoxine Hydrochloride, Folic Acid), CholineChloride,Potassium Chloride, Yeast Culture
CHICKEN RECIPE: Chicken, Chicken Heart, Chickpeas, Sweet Potato, Chicken Livers, Whole Oats, Blueberries, Spinach, Salmon Oil, Fructooligosaccharide, Potassium Chloride, Minerals (Zinc Amino Acid Chelate, Iron Amino Acid Chelate, Copper Amino Acid Chelate, Sodium Selenite), Dried Kelp, Vitamins (Vitamin E Supplement, Vitamin A Supplement, Vitamin B12 Supplement, Niacin, D-Calcium Pantothenate, Thiamine Mononitrate, Cholecalciferol, Riboflavin, Pyridoxine Hydrochloride, Folic Acid), Salt, Choline Chloride,Yeast Culture
Premium Nutrition Dog Food:
Organic chicken, quinoa, millet, pearled barley, chicken meal, potato protein, sweet potatoes, chicken fat, natural flavor, dicalcium phosphate, flaxseed, fish oil, salt, calcium carbonate, yeast culture, potassium chloride, vitamins (vitamin E supplement, niacin supplement, thiamine mononitrate, d-calcium pantothenate, vitamin a supplement, pyridoxine hydrochloride, riboflavin supplement, vitamin D3 supplement, vitamin B12 supplement, folic acid, biotin), choline chloride, minerals (zinc methionine complex, zinc sulfate, iron proteinate, ferrous sulfate, copper proteinate, copper sulfate, manganese proteinate, sodium selenite, manganous oxide, calcium iodate, ethylenediamine dihydroiodide), taurine, mixed tocopherols, rosemary extract
Premium Puppy Nutrition Dog Food:
Turkey, dried sweet potatoes, dried peas, turkey meal, tapioca starch, turkey liver, chicken fat (preserved with mixed tocopherols), natural flavor, tomato pomace, marine microalgae, flaxseed, dicalcium phosphate, salt, fructooligosaccharides, brewers dried yeast, vitamins (vitamin E supplement, vitamin B12 supplement, niacin, d-calcium pantothenate, vitamin A acetate, biotin, riboflavin, thiamin mononitrate, vitamin D3 supplement, pyridoxine hydrochloride, folic acid), choline chloride, minerals (ferrous sulfate, zinc oxide, manganous oxide, copper sulfate, iron amino acid chelate, zinc amino acid chelate, manganese amino acid chelate, copper amino acid chelate, sodium selenite, cobalt carbonate, ethylenediamine dihydriodine), mixed tocopherols, l-threonine, taurine, rosemary extract
What is the nutritional information?
Premium Slow-Cooked Nutrition:
BEEF RECIPE:
- Crude Protein (Min): 13.0%
- Crude Fat (Min): 11.0%
- Crude Fiber (Max): 1.0%
- Moisture (Max): 70.0%
- Calorie Content (Calculated) ME: 1487.65 kcal/kg
- 554 kcal/16 oz pack
CHICKEN RECIPE:
- Crude Protein (Min): 10.0%
- Crude Fat (Min): 5.0%
- Crude Fiber (Max): 1.0%
- Moisture (Max): 70.0%
- Calorie Content (Calculated) ME: 1228.5 kcal/kg
- 516 kcal/16 oz pack
Premium Nutrition Dog Food
- Crude Protein: > 24%
- Crude Fat: > 10.5%
- Crude Fiber: < 4%
- Moisture: < 10%
- Calorie Content (Calculated) ME: 3505 kcal/kg
Premium Puppy Nutrition Dog Food:
- Crude Protein Min 23%
- Crude Fat Min 10%
- Crude Fiber Max 4.5%
- Moisture Max 12%
- Zinc (Min) 150 mg/kg
- Vitamin E (Min) 100 IU/kg
- 362 kcal ME/cup
How much does Premium Nutrition cost?
Based on the size of your dog, specific feeding recommendations, desired frequency, and any other delicious add-ons for your pup, you can expect to roughly pay the below:
- Small dogs (0-20lbs)- $1/meal
- Medium dogs (21-50lbs)- $2.25/meal
- Large dogs (51-75lbs)- $2.35/meal
What is slow-cooked dog food?
"Slow-cooked dog food" is prepared via the sous vide method. This means the food is cooked at low temperatures over an extended time to preserve nutrients, improve quality, and enhance digestibility, similar to using a slow cooker at home but adapted for pet food production.
What is the proper way to thaw my fresh food?
We recommend thawing your Premium Slow-Cooked Nutrition dog food by following the USDA guidelines that can be found here.
Why should I choose ButcherBox For Pets over other brands?
With ButcherBox For Pets Premium Nutrition and Premium Puppy Nutrition, we assure a food that:
- Is developed and tested by board-certified veterinary nutritionists
- Uses organic, free-range ButcherBox chicken or organic, all-natural ButcherBox turkey as the #1 ingredient
- Has ingredients like yeast culture to promote healthy digestion and support sensitive stomachs
- Undergoes strict testing across all ingredients for multiple quality standards
Why can’t I just buy the food on my ButcherBox subscription?
To recognize your dog for the special companion that they are, we wanted to give them their own subscription too! With each family having unique (human + pet) feeding needs and differences in supply chains and storage requirements, we opted to have ButcherBox For Pets be a unique membership independent of a core ButcherBox subscription.
What is the consistency of the food?
Our Premium Slow-Cooked Nutrition has a soft, hearty texture that’s easy to scoop and serve. Thanks to the sous vide cooking method, the food retains its natural moisture and integrity, resulting in a tender, gently cooked consistency—not mushy like wet food, but softer and more palatable than traditional kibble. It’s designed to be easy to chew and digest, making it a great option for dogs of all sizes and life stages.
Premium Nutrition Dry Food and Premium Puppy Nutrition Dry Food are standard dry kibble.
What is the actual size of the food?
Premium Nutrition Dry Food and Premium Puppy Nutrition Dry Food pieces are disc shaped, measuring around 10-14mm in diameter and 5-7mm in length.
What is the origin of the meat used in Premium Nutrition?
Premium Slow-Cooked Nutrition Dog Food:
- The chicken used in Premium Slow-Cooked Nutrition is GAP-3 organic chicken.
- The beef used in Premium Slow-Cooked Nutrition is pasture raised beef.
Premium Nutrition Dog Food:
- The chicken used in Premium Nutrition is GAP-3 organic chicken.
Premium Puppy Nutrition Dog Food:
- The turkey used in Premium Puppy Nutrition is organic, all-natural.
How long does Premium Nutrition stay fresh?
Premium Slow-Cooked Nutrition has a shelf life of 12 months when stored in the freezer—best by date printed on package. Once opened, the product can be stored for up to 7 days in the refrigerator.
Premium Nutrition Dry Food and Premium Puppy Nutrition Dry Food has an 18-month shelf life.
Can I purchase both fresh and dry dog food?
When creating your dog's perfect meal plan, we recommend a variety of options to choose from, however, at this time we only allow for either dry or fresh subscription at a time.
You do have the option to include a 4lb bag of dry or 4lb pack of fresh as an add-on to your subscription if you're looking to feed both.
However, the 15% off subscribe & save that we have for treats, toys, & toppers will not be applicable for these add-ons.
Stay tuned for more options coming soon!
What are mixed tocopherols?
Mixed tocopherols are a natural preservative and a source of Vitamin E.
Will it be hard to transition my dog to the Premium Nutrition product?
We understand that changing your dog’s diet can be a daunting task, however, rest assured that our formulation includes specific ingredients such as yeast culture that are designed to aid your dog’s stomach in the process. We recommend that you follow the specific transition instructions on the packaging.
Can I get both slow-cooked and dry in my subscription?
While we don’t offer a custom half & half meal plan at this time, you can still mix and match by using add-ons!
- If you have a Slow-Cooked meal plan, you can add a 4-lb bag of Dry Food to your order.
- If you have a Dry Food meal plan, you can add a 12-lb pack of Slow-Cooked Nutrition to your order.
This way, you can customize your dog’s meals to fit their needs!
Will you offer cat food?
Yes, we plan to launch cat food later this year!
product information
Dog Treats
How many treats are in each bag?
It varies but generally ranges between 50 and 65 treats per bag depending on how the treats are cut.
What is the shelf life of ButcherBox For Pets pet treats?
We recommend feeding these treats to your dog within two weeks of opening the bag for optimal freshness. After opening and removing a treat, seal and store in a dark, cool place for maximum shelf life.
How often should I feed this to my dog?
These treats are intended for supplemental and intermittent feeding; they are a treat! AFCO, the regulatory body that governs treats, recommends that treats are 10% or less of a complete & balanced diet.
Why should I choose ButcherBox For Pets over other brands?
ButcherBox For Pets treats are purpose built to form those amazing moments with the other member of your family. Our treats are made with high-quality ingredients including our grass-fed, grass-finished ButcherBox beef, organic sweet potatoes, and blackstrap molasses.
What are the ingredients in the Beef & Sweet Potato Recipe treat?
Beef, Organic Sweet Potato, Beef Gelatin, Cane Molasses, Coconut Glycerin, Dry Cultured Skim Milk, Mixed tocopherols (preservative).
What are the ingredients in the Organic Chicken & Sweet Potato Recipe treat?
Organic Chicken, Organic Sweet Potato, Organic Molasses, Organic Glycerin, Gelatin, Organic Dried Cultured Skim Milk, Salt, Mixed Tocopherols (preservative).
What cut of Beef do you use to create the pet treat?
We use beef trim to create BB Good’s Beef + Sweet Potato Recipe Jerky Bite. The beef is sourced to ButcherBox’s high standards with claims including but not limited to: 100% grass fed, grass finished, never given antibiotics or added hormones, ever. The beef is a source of Omega-3s, Vitamins, and Minerals.
Why do you use Cane Molasses?
We use Blackstrap Molasses to give the treat a hint of sweetness.
Why do you use Coconut Glycerin?
ButcherBox For Pets treats are made with approximately 5% of coconut glycerin to give the treat a moist, chewy texture while preventing it from drying out.
What are mixed tocopherols?
Mixed tocopherols are a natural preservative and a source of Vitamin E.
Order information
Purchases & Shipping
When will my order ship?
You can expect your order to ship within 4 to 5 business days of placing your order. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.
Even with frozen shipments, you should expect your order to be delivered within 4-5 days from your order date.
Where do you ship to?
We currently only ship to the domestic United States. We're hoping to expand to other countries in the future.
How will my fresh dog food get delivered?
Our fresh, Premium Slow-Cooked Nutrition dog food will be delivered with dry ice to ensure it stays at the appropriate temperature during delivery.
When delivered on time and retrieved within 6-8 hours of delivery, your products should arrive refrigerator cold—below 40°F as measured with a food thermometer. Your fresh dog food could arrive partly frozen (solid) or frozen and can be placed in the freezer for later use.
I have a question about my order, what should I do?
Get in touch! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.
What is your Satisfaction Guarantee?
We offer a 100% satisfaction guarantee on your first ButcherBox For Pets purchase. If you are not completely satisfied with your sequential orders, please reach out to our customer support team at pets@butcherbox.com. Please be sure include a detailed description of the issue you are experiencing, along with photos of the product(s) in question. Our team will be happy to review your concerns and work with you on an appropriate resolution.
In the event of damage, we ask that you please email pets@butcherbox.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the Order in the state it was received.